Cardiff Removals Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cardiff Removals provides residential and commercial removal and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Services means any removal, packing, unpacking, loading, unloading, storage, transportation, or related services provided by us.

1.2 We, us, our means Cardiff Removals, the provider of the Services.

1.3 You, your means the customer who books or uses our Services, including any person acting on your behalf.

1.4 Goods means the items, furniture, personal belongings, equipment and any other property that we are asked to handle, pack, move, transport, store or dispose of.

1.5 Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

2. Scope of Services

2.1 We provide removal and associated services in and around Cardiff and surrounding areas. The exact scope of the Services will be as set out in our quotation or booking confirmation.

2.2 Unless expressly agreed in writing, our Services do not include the disconnection or reconnection of appliances, removal of doors or windows, specialist lifting, dismantling or reassembly of complex furniture, or any structural alterations to your property.

2.3 Any additional services requested on the day of the move are subject to our agreement and may incur extra charges, which will be payable in accordance with these Terms and Conditions.

3. Quotations

3.1 Any quotation we provide is based on the information you supply and is valid for the period stated in the quotation or, if no period is stated, for 30 days from the date of issue.

3.2 Our quotation is not a fixed price guarantee and may be revised if:

3.2.1 The information you provided at the time of quotation was incomplete or inaccurate.

3.2.2 The volume or nature of the Goods differs from that originally described.

3.2.3 Access to the property or properties is different from what was advised, including restrictions on parking, stairs, lifts, narrow doorways or road access.

3.2.4 The move includes additional services or locations not originally specified.

3.3 Unless specifically stated, our quotation does not include insurance, customs duties, storage charges, parking fees, congestion or toll charges, or third-party fees. These may be payable in addition to the amount quoted.

4. Booking Process

4.1 To make a booking, you must confirm acceptance of our quotation and these Terms and Conditions by the method we specify, such as written confirmation.

4.2 Your booking is not confirmed until we have acknowledged your acceptance and, where required, received any deposit or advance payment specified in the quotation or booking communication.

4.3 You are responsible for providing accurate details of the addresses, access conditions, parking restrictions, anticipated volume of Goods, special items, and any items requiring special handling.

4.4 If you book on behalf of another person or organisation, you confirm that you are authorised to do so, and that the other party agrees to be bound by these Terms and Conditions.

5. Customer Responsibilities

5.1 You are responsible for:

5.1.1 Ensuring that all Goods are properly packed, secured and labelled, unless packing services are specifically included in the Contract.

5.1.2 Ensuring that all Goods are ready for removal at the agreed time and that sufficient arrangements are made for access to the property.

5.1.3 Arranging suitable and lawful parking for our vehicles and obtaining any permits, waivers or permissions required, unless agreed otherwise in writing.

5.1.4 Removing any items from lofts or roof spaces and ensuring safe access, unless we have agreed to provide this as part of the Services.

5.1.5 Taking all necessary steps to protect your property and fixtures, including floors and walls, unless you have requested and we have agreed to provide protective materials.

5.2 You must ensure that all Goods to be moved are free from dangerous substances and are safe to handle. You must not include in the Goods any prohibited items, including but not limited to:

5.2.1 Explosives, firearms, weapons or ammunition.

5.2.2 Flammable, corrosive, toxic or hazardous materials.

5.2.3 Perishable items that may rot or attract pests.

5.2.4 Illegal items or substances.

5.3 We may refuse to move, handle or store any Goods that we reasonably believe present a risk to health, safety, property or the environment, or which may cause us to breach any law or regulation.

6. Payments and Charges

6.1 Our charges will be set out in our quotation or booking confirmation and may be based on a fixed price, hourly rate, or a combination of both.

6.2 Unless otherwise agreed in writing, payment terms are as follows:

6.2.1 A deposit or advance payment may be required to secure the booking. The amount and due date will be specified in the quotation or booking details.

6.2.2 The balance of any charges is due on completion of the Services on the day of the move, unless an alternative arrangement has been agreed in writing.

6.3 If payment is not made when due, we reserve the right to:

6.3.1 Suspend or cease the provision of Services.

6.3.2 Charge interest on overdue amounts at the statutory rate applicable to commercial debts or, where not applicable, at a reasonable rate from the due date until payment is received in full.

6.4 Any additional charges incurred on the day of the move, including extended hours, waiting time, additional items or services, parking fees, tolls or congestion charges, will be added to the final invoice and are payable in accordance with this clause.

7. Cancellations and Changes

7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply:

7.1.1 If you cancel more than seven days before the scheduled move date, we may retain all or part of any deposit to cover administration costs and any non-refundable expenses incurred.

7.1.2 If you cancel within seven days but more than 48 hours before the scheduled move date, a cancellation fee of up to 50 percent of the total quoted charges may be payable.

7.1.3 If you cancel within 48 hours of the scheduled move date, a cancellation fee of up to 100 percent of the total quoted charges may be payable.

7.2 If you wish to change the move date, addresses, or scope of the Services, we will make reasonable efforts to accommodate your request, but this cannot be guaranteed. Any changes may result in additional charges or a revised quotation.

7.3 We may cancel or postpone the Services if:

7.3.1 You fail to make any required payment when due.

7.3.2 You do not provide accurate or sufficient information to enable us to carry out the Services safely and lawfully.

7.3.3 We are prevented from providing the Services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, industrial action, or emergency situations.

7.4 In the event that we cancel the Services for reasons within our control, our liability will be limited to the refund of any payments you have made for the Services not provided. We will not be liable for any consequential or indirect losses arising from such cancellation.

8. Access, Parking and Delays

8.1 You must ensure that we have safe, reasonable and lawful access to the property and suitable parking for our vehicles at both collection and delivery locations.

8.2 You are responsible for any parking charges, fines or penalties incurred as a result of restrictions that you did not disclose or which you failed to manage.

8.3 If access is restricted or unsuitable, or if we encounter delays caused by circumstances within your control, we may charge for waiting time or additional labour at our standard hourly rates.

8.4 We will make reasonable efforts to start and complete the Services within the agreed timescales, but timings are estimates only and are not guaranteed. We are not responsible for delays caused by traffic, road conditions, weather, third parties, or events beyond our reasonable control.

9. Liability for Loss or Damage

9.1 We will take reasonable care in handling, moving and transporting your Goods. However, our liability for loss or damage is subject to the limitations set out in this clause.

9.2 We are not liable for:

9.2.1 Loss or damage arising from your failure to pack Goods properly, unless we have agreed to provide packing services.

9.2.2 Loss or damage caused by inherent defects, weakness, pre-existing damage, wear and tear, or the nature of the Goods, including self-assembly furniture, fragile items, or items not designed to be moved frequently.

9.2.3 Loss of or damage to valuables such as money, jewellery, watches, documents, artworks, antiques or collections, unless you have disclosed them in writing before the move and we have expressly agreed to accept them.

9.2.4 Loss or damage to plants, food, perishable items or animals.

9.3 Our total liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall not exceed a reasonable estimated value of the Goods or a limit specified in our quotation, whichever is lower.

9.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of use, or any costs or expenses arising from delay, damage or loss of Goods.

9.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible and, in any event, within seven days of completion of the Services. For non-visible loss or damage, you must notify us within a reasonable period after you become aware of the issue. Failure to notify us within these timescales may affect our ability to investigate your claim.

9.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be limited or excluded.

10. Insurance

10.1 We recommend that you maintain adequate insurance cover for your Goods for the duration of the move and any related storage.

10.2 Our charges do not automatically include insurance for your Goods. If we offer or arrange any insurance, this will be set out separately, and the terms of that insurance will be provided by the relevant insurer.

11. Waste and Environmental Regulations

11.1 We comply with applicable waste and environmental regulations in the course of our Services.

11.2 If you request the removal and disposal of unwanted items, these services may be subject to additional charges and must be agreed in advance.

11.3 We will only transport and dispose of waste in accordance with relevant laws and regulations. We may refuse to remove items that cannot be lawfully or safely disposed of through our normal processes.

11.4 You must not request or require us to dispose of items illegally, including fly-tipping or depositing waste in unauthorised locations. If you do so, we may terminate the Contract immediately and you will remain responsible for any associated costs or penalties.

12. Storage

12.1 If we agree to provide storage services, the terms of storage, including charges, access rights and notice periods, will be set out separately or included in the quotation.

12.2 While Goods are in storage, you remain responsible for ensuring that you have adequate insurance cover, unless we have agreed in writing to arrange insurance on your behalf.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve it.

13.2 Submitting a complaint does not entitle you to withhold payment of any undisputed amounts due under the Contract.

14. Data Protection

14.1 We will collect and use your personal information only as necessary to provide the Services, administer your booking, process payments, and comply with our legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where required to provide the Services, meet legal obligations, or as otherwise permitted by law.

15. Termination

15.1 We may terminate the Contract immediately if:

15.1.1 You fail to pay any amount due under the Contract by the due date.

15.1.2 You materially breach these Terms and Conditions and fail to remedy the breach within a reasonable period after being requested to do so.

15.1.3 We reasonably believe that continuing the Services would pose a risk to health, safety, property or the environment, or would involve illegal activity.

15.2 On termination, you must pay all outstanding charges for Services provided up to the date of termination, together with any applicable cancellation or storage charges.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity or enforceability of the remaining provisions.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your Contract, unless we agree otherwise in writing.

17.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us relating to the Services and supersede any prior understandings, agreements or representations, whether oral or written.